Help/Support

We’re happy to answer any questions you have or resolve any issues that arise. Consult our user manuals and FAQs for in-depth information on Qvido use and for answers to commonly asked questions.


If you have any further questions, just send us an email.

Manuals

An excellent resource if you're just getting started with Qvido. The manual is full of detailed information and tips that will help you get the best results every time.

Choose your Version

2.13.19. - (EN) User manual

Link to manual

2.13.19. - (DE) Benutzerhandbuch

Link zum Benutzerhandbuch

2.13.19. - (ES) Manual de usario

Enlace al manual del usuario

2.13.19. - (IT) Manuale utente

Link al manuale

2.13.19. - (FR) Manuel d’utilisation

Lien au manuel

2.13.19. - (PL) Instrukcja obsługi

Link do instrukcja

2.13.19. - (CZ) Uživatelská příručka

Odkaz na uživatelská příručka

2.13.6. - (EN) User manual

Link to manual

2.13.6. - (DE) Benutzerhandbuch

Link zum Benutzerhandbuch

2.13.6. - (ES) Manual de usario

Enlace al manual del usuario

2.13.6. - (IT) Manuale utente

Link al manuale

2.13.6. - (FR) Manuel d’utilisation

Lien au manuel

2.13.6. - (PL) Instrukcja obsługi

Link do instrukcja

2.13.6. - (CZ) Uživatelská příručka

Odkaz na uživatelská příručka

FAQs

What device and operating system do I need to run Qvido?

To run the Qvido app you’ll need an iPad 6th, 7th or 8th generation and the latest stable major release of iOS and later. Currently, that’s iOS 15. Support for new versions of iOS will be available within 90 days of the official release.

Is an additional measurement with a pupillometer necessary?

No, this isn’t necessary. As long as you perform the quality check by marking the optical center of the lenses and varifying with the customer, you will receive accurate results.

Should the customer look right into the camera?

Yes, the customer should look directly into the camera. This means that the tablet will be slightly off-center because the camera is located in the top right corner.

Don’t worry about convergence, the app corrects for that.

URL scheme documentation

Link to URL scheme documentation

End user license agreement (EULA)

Link to EULA

System requirements

Link to system requirements

Installation guide via Testflight

Link to installation guide